Refund | Exchange | Cancellation Policy
Returns and Exchanges
You can return or exchange an item purchased from coquithechef.com within 10 calendar days after the date of delivery. To be eligible for a return or exchange, your purchase must be unused, in the original packaging and in the same condition that you received it with your receipt or proof of purchase.
Once we have received your item, we will inspect it and notify you that we have received your return or exchange. After we have completed our inspection, we will notify you of the status of your refund or exchange request. If your return or exchange is approved, we will initiate a refund to your original method of payment or send you the item that you have requested in your exchange. If we determine in our sole discretion that the item has been used or damaged in any way, you may be eligible for a partial refund. The amount of the partial refund will be determined in our sole discretion. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If you request an exchange for an item that is of greater value than the item you’ve sent to us (including our determination of the value for any items that have been used or damaged), we will notify you of the difference between the exchanged item and the item that you’ve requested, and charge your credit card for the difference owed to us.
If you miss a class or event, please email [email protected], and we will use our best efforts to reserve a spot for you in the next class. If there are no additional similar classes, we may be able to offer you a one-on-one class, subject to an additional fee.
You will be responsible for paying for the postage and shipping costs for returning your item and for any exchanges (including the shipping costs for sending you the new item you’ve requested in connection with an exchange). Postage and shipping costs are nonrefundable. If you receive a refund, the cost of the original shipping and return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Phone: (347) 692-8102
Cancellation must be made within 24 hours after you hit the submit button. Please email customer service right away at coquithechef[at]gmail.com.
Items Not Eligible
Coqui the Chef ebooks and items on sale are not entitled to refunds, returns, or exchanges.
How To Return Your Item
You may return your purchase by notifying us of your return request via email at coquithechef[at]gmail.com and sending the item to the following mailing address:
Coqui the Chef/Divine Creativity Inc
1132 Southern Blvd. #407
Bronx, NY 10459